Support
You are not alone after go-live.
Named support on Telegram, Cambodia hours, and a person who knows your setup.
Hours and response
Monday to Saturday, 8:00 to 18:00, Phnom Penh time.
Messages in hours are answered the same day. Something blocking a clinic's front desk is answered first.
Outside hours, message anyway. Front-desk emergencies are read.
Quick guides
Check in a pet
On the command center, tap Check in, type the owner's phone number, pick the pet, and confirm. The visit appears in the Waiting column. If the owner is new, tap New owner, enter name and phone, then add the pet with its species.
Issue a receipt
Open the visit from the Ready to pay column, confirm the lines, choose riel, dollars or both, enter the amount received, and tap Pay. The receipt prints in the clinic's layout with the riel total and the day's rate.
Link an owner's Telegram
On the owner's record, tap Link Telegram. Share the link or QR with the owner; when they open it in Telegram and press Start, their name appears on the record and reminders are delivered there.
Send a support request
Existing customers can also message on Telegram directly. This form reaches the same team.